Abstract
Knowledge is a vital strategic asset for organizations but is surprisingly not well managed in public higher education institutions, with a number of negative effects. These organizations are highly bureaucratic in nature, with consequential structural and cultural characteristics that tend to inhibit staff communication, collaboration, and knowledge sharing. A new wave of social-media-driven knowledge-management techniques may have a transformational effect on these institutions, potentially leading to increased intellectual capital and competitive advantage in ever-expanding, global marketplaces. Enterprise social networks and virtual communities of practice are at the heart of this new type of knowledge sharing environment and provide a significant opportunity for higher education institutions to significantly change the way that staff interact and communicate with each other, generating a number of individual and organizational benefits.
Original language | English (Ireland) |
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Title of host publication | Educational and Social Dimensions of Digital Transformation in Organizations |
Publisher | IGI Global |
Chapter | 5 |
Pages | 78-114 |
Number of pages | 37 |
Publication status | Published - 2019 |