| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 12th International Management Control Conference 2023 |
| Publication status | Published - 2023 |
Management Control in Contact Centres: A Simulation-based Approach
James Byrne, J. Bertz, PJ Byrne, P Liston
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review