| Original language | Undefined/Unknown |
|---|---|
| Title of host publication | The 24th EurOMA Conference |
| Publication status | Published - 2017 |
Contact Centre Management: The Role of Simulation Based Decision Support
Orla Keogh, Paul Liston, James Byrne, Pj Byrne
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review